System informs of component changes

ON Semiconductor has completed the implementation of a customized "component change" management and customer notification system developed by PCNalert.

ON Semiconductor has completed the implementation of a customised "component change" management and customer notification system developed by PCNalert - a premier provider of component event management applications for the electronics industry.

The upgraded system - designed to promptly inform both direct and indirect customers about product changes and scheduled product discontinuations - streamlines workflow, closes the loop on customer communications and identifies products in a mutually user-friendly manner.

The new direct customers product change management solution enables ON Semiconductor to communicate individually with its direct-buy customers.

It closes the loop on workflow by automatically notifying customers of changes and then providing ON Semiconductor with acknowledgement and confirmation of the customer's receipt of changes.

Customised to identify products using both ON Semiconductor's catalogue part numbers and the customer's own part numbers, the new system is inherently user-friendly.

The new indirect customers product change management solution addresses the needs of customers that purchase ON Semiconductor products through distributors or other indirect channels.

To support this supply chain, ON Semiconductor's new process directly notifies all its indirect distribution channels of product changes and discontinuations so the information can be promptly passed on to their customers.

Ultimately, this solution helps all indirect customers reduce their cycle times and lessen their chances of missing change notices.

"ON Semiconductor implemented the new PCNalert solutions to ensure that our customers receive prompt notification of all product changes and scheduled product retirements so they will experience fewer problems during their design and purchasing stages, fewer 'line down' delays during their manufacturing stage and faster time-to-market schedules for their products", said Keenan Evans, Vice President and Director of Global Quality.

"In addition to assisting our customers with expected product transitions, the new component notification system will significantly help customers with the complicated product transitions they are implementing to meet deadlines for lead-free (Pb-free) and other Restrictions on Hazardous Substances (RoHS) environmental mandates".

Currently, ON Semiconductor offers more than 95% of its expansive product portfolio in Pb-free (RoHS-compliant) packaging.

"With original equipment manufacturers (OEMs) increasingly plagued with a high rate of industry change at the component level, component manufacturers need to improve their service and support offering", said Cliff Frescura, PCNalert's President.

"Putting PCNalert's solutions into place gives ON Semiconductor a definite competitive advantage by providing full lifecycle service and support for their products as well as maintaining design wins in a highly competitive environment".

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