Flexible services make more of machinery

Services portfolio includes a range of options for financing, protection of the capital expenditure and the long-term conservation of machine value.

Essemtec has expanded its service portfolio under the name Flex2-Services, offering a range of options for financing, protection of the capital expenditure and the long-term conservation of machine value.

"Our customers operate the most flexible machines and can additionally have benefits from extremely flexible services, therefore we introduced the name Flex2-Services", explains Florian Schildein, Essemtec's Marketing Manager.

"The Flex2-Service portfolio encompasses tailored support and financing solutions, a capital expenditure protection programme, the customised transfer of expertise, as well as the adaptation of equipment to the customer's requirements".

Flex2-Services includes a 24/7 hotline with a remote maintenance system.

Using an Internet-based support solution combined with the worldwide distributed service, the hotline provides professional help everywhere, is very fast and avoids unnecessary trips of process and machine specialists.

More importantly, the equipment can be productive again very quickly.

In the case that a specialist intervention at a customer's fab site is needed, even then Essemtec's customers will have advantages from the localised support and the localised spare parts depots.

The protection of capital expenditure is especially valuable for small but rapidly growing electronics manufacturers.

When the production capacity of equipment is not longer sufficient Essemtec guarantees a fair trade-in.

Moreover, Essemtec, together with its partner Fortis-Lease, can offer very attractive financing options.

However, Essemtec is not only an established machine supplier but also shares its effective process expertise.

The specialists gain this experience, among others, through Essemtec's own electronics manufacture, and then hand it down in the global competence centres.

Those who know almost nothing about SMT are as welcome as the most experienced process specialist that might have served many years in the industry.

Training courses can be adjusted to meet the customer's requirements.

Customers also have full access to the company's customer portal MyEssemtec.com.

Here, all the important information about the systems is available, including manuals, schematic diagrams and in-depth customer experience reports.

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