Product category: Electronics Manufacturing Machinery and Materials
News Release from: DEK
Edited by the Electronicstalk Editorial Team on 17 August 2006

3D engineering models go online

3D find-a-part service is free of charge to all DEK machine owners, and is accessible 24-hours a day via each customer's secure technical support account pages on the DEK website

3D engineering models for all DEK printer subassemblies can now be downloaded quickly over broadband Internet, allowing machine owners to examine components in detail without taking a machine offline, and to verify and order new parts or upgrades quickly and easily. This accelerated 3D find-a-part service is free of charge to all DEK machine owners, and is accessible 24-hours a day via each customer's secure technical support account pages on the DEK website.

Models provided are the actual CAD models used by DEK engineers, and are therefore accurate, fully detailed, and always up to date.

Customers can rotate the models in three axes, measure dimensions, zoom in or zoom out, isolate and inspect individual subcomponents, and find part numbers using context sensitive keys.

Price and availability, as well as online ordering, are also supported.

Because of the large file sise for each model, DEK has installed extra, dedicated Internet infrastructure to support the enhanced 3D find-a-part service, ensuring that customers can view any model on screen in the time it takes to download the file.

This depends on the Internet connection speed, but is always faster than locating a hard copy drawing.

'This service is valuable for customers needing to quickly inspect any subassembly or optional unit, such as a print head or underscreen cleaner, and also streamlines ordering of replacement or upgrade parts', explained Jon Howell, Customer Service Group manager at DEK.

'As well as providing a more powerful troubleshooting solution than hard copy general assembly drawings, customers no longer have to spend time describing a required component to DEK sales or support staff'.

'Examining a component and finding the part number now requires just a few simple mouse clicks'.

Enhanced 3D find-a-part forms one part of DEK's web services portfolio, designed to deliver timely and cost-effective, customised support.

Further web-based services include online machine status records and direct software downloads, as well as access to machine-specific manuals that are continuously updated and available in multiple languages.

All documentation is accessible free of charge to any DEK machine owner.

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