News Release from: DEK
Edited by the Electronicstalk Editorial Team on 8 March 2004
President thanks customers for award
After receiving the Circuits Assembly Service Excellence Award for the second year in succession at APEX 2004, DEK has thanked its customers for sharing their experiences with the industry.
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After receiving the Circuits Assembly Service Excellence Award for the second year in succession at APEX 2004, DEK has thanked its customers for sharing their experiences with the industry by taking part in the Circuits Assembly survey. "We receive great feedback from our customers on a daily basis, which is reward enough", commented Richard Heimsch, President of DEK International. "But I am honoured that our customers have also chosen to respond to the Service Excellence Awards survey on our behalf.
Winning this award twice in succession is a credit to our team members, who are unfailingly committed to our customers".
DEK was the overall winner in the screen-printing category, according to customer reviews of vendors' dependability, ease of use, responsiveness, technology, and value for price.
DEK customers who responded to the survey gave very high marks - many of them perfect scores - to the DEK service teams, the equipment's dependability and to the DEK organisation overall.
Anticipating future customer needs, DEK has announced a string of recent enhancements to its customer service plans and support infrastructure to satisfy increasing market demand for turnkey solutions.
Recent innovations include DEK Interactiv, which provides direct access for customers to online knowledge and helpdesk services without leaving the shop floor.
And DEK Global Applied Process Engineering works with customers on every continent, enabling them to quickly reach maximum productivity when implementing advanced processes and giving customers 24/7 access to this data on its website.
The DEK Process Support Products division (PSP) is a further example, delivering fast turnaround stencil manufacturing supported by overnight delivery, online purchasing for consumables and machine performance upgrades, and continues to invest in new technologies such as electroform stencils, to make optimal solutions readily available to DEK customers.
Concluding his comments on receiving the award, Richard Heimsch reiterated his company's commitment to its fundamental brand promise of customer delight: "exceeding their expectations, not our specifications".
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