Test, Measure and Automate Your World

Product category: Electronics Manufacturing Machinery and Materials
News Release from: DEK | Subject: Instinctiv interface
Edited by the Electronicstalk Editorial Team on 28 March 2003

Interface keeps printers up and running

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DEK has worked with human factors experts at Georgia Tech to create an ergonomically superior user interface that simplifies machine setup, monitoring and troubleshooting

DEK's Instinctiv enhances machine usage through new intuitive user controls and by delivering next generation e-printer support services that leverage broadband Internet connection to DEK's global knowledge infrastructure. DEK has worked with human factors experts at Georgia Tech in Atlanta, USA to create the ergonomically superior Instinctiv user interface that simplifies machine setup, monitoring and troubleshooting.

In addition, Instinctiv will deliver the new DEK Interactiv portfolio of e-printer support services that includes push-button access to 24-hour helpdesk support, remote process monitoring and setup, multimedia applications assistance and other benefits.

A tablet PC serves the user interface, including touchscreen controls, and also supports remote access via dial-up or Wi-Fi.

Instinctiv brings the task-based design approach used by gaming developers into the process automation field, to enhance clarity and enable users to make fast, informed decisions.

The user interface features of Instinctiv include DEK's new TimeToGo "fuel-gauge" showing remaining paper, paste and solvent levels in real time.

There is also real-time process control information and clear indications of machine alerts, as well as onboard help, setup guidance and error recovery assistance.

When combined with DEK Interactiv support services, Instinctiv provides a broadband connection to DEK's globally networked helpdesk.

Touch-sensitive controls instantly open voice communications with trained DEK support staff at any time of day or night.

If required, DEK engineers can use the connection to take control of the machine and perform troubleshooting, setup or other tasks, or demonstrate help tips.

The broadband link also allows the user to download multimedia files, such as video tutorials demonstrating complex procedures, from the DEK knowledge base available online to DEK Interactiv subscribers.

DEK Interactiv also includes proactive services, such as machine analysis reports, automatic service scheduling and process tuning, all carried out remotely using Instinctiv as the portal to the machine as well as the medium to present the results to the operator.

Support for Wi-Fi wireless networking allows the machine to connect to DEK Interactiv without requiring new network cabling on the shop-floor.

Further benefits include prompts and alerts delivered to the user's desktop PC or pager, or using the GSM SMS service.

The user can then access the machine remotely if required, to take remedial action.

All communications are protected by the latest Internet security measures, including Wireless Encryption Protocol, firewall protection and IP Security.

The Instinctiv user interface will be introduced early in 2003 on the new Micron-class Galaxy machine as well as Typhoon-class platforms beginning with Infinity.

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