Product category: Design and Development Software
News Release from: Pika Technologies
Edited by the Electronicstalk Editorial Team on 14 December 2005
Main Telecom prefers Pika boards
Main Telecom has chosen Pika as its preferred board vendor - a decision that has allowed to company to expand into new markets
Main Telecom, based in Cairo Egypt, provides telecomms and IT consultation and support to businesses in a variety of sectors including banking, hospitality, education and government. 'Over the years we've managed a number of large scale CRM projects for organisations such as the Ministry of Education, Kingdom of Saudi Arabia, Ministry of Interior, Egypt, and marketing agencies', stated Hesham Abdelsalam, Operations Manager at Main Telecom.
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'However, in order for us to compete successfully in the small to medium enterprise market we needed to find a technology solution that was more affordable and reliable'.
By standardising on Pika as its board supplier, Main Telecom is able to reduce its costs and extend integrated CRM solutions to smaller call centre environments.
Said Abdelsalam: 'There are many call centres in this region that have under 100 seats'.
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'Now with Pika, we are able to provide cost effective call centre solutions for outbound telemarketing and inbound sales operations, in larger and smaller organisations'.
'In addition, we can integrate with the customer's existing CRM systems'.
'Voice quality is also another reason we chose Pika boards for our PC PBXs', continued Abdelsalam.
'Voice is a business critical application and reliability is a must'.
Reliable Pika voice boards enable Main Telecom to offer call monitoring for customers who require the performance of their agents to be tracked.
Abdelsalam also noted that Pika's support team has provided the company with improved response times, compared with its previous vendors.
'We are pleased to add Main Telecom to our roster of successful partners', stated Terry Atwood, Vice President of Sales, Marketing and Customer Care for Pika Technologies.
'Main Telecom has earned a reputation for delivering a high level of expertise in telecom and IT management, and Pika is proud to play a role in making that happen for a growing and satisfied customer base'.
Adds Atwood: 'We look forward to a long lasting and successful relationship'.
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