Product category: Embedded Software and Operating Systems
News Release from: LynuxWorks | Subject: Web-based support
Edited by the Electronicstalk Editorial Team on 9 May 2002
Web-based OS support cuts bottlenecks
LynuxWorks has boosted its customer support system through the implementation of web-based support
The online enhancement is included in all support packages, offers expanded hours of customer support, and access to an online database for customers and OEMs developing and supporting products based on LynuxWorks embedded software. LynuxWorks provides global technical support from five centres located in San Jose, Dallas, Paris, Tokyo and Moscow.
Related stories
RTOS makes the most of multicore processing
Real-time operating system evolves to help software developers create more powerful devices using today's most advanced hardware and chipsets, including multicore processors
RTOS selected for Galileo GPS project
An RTOS which supports both Pentium and PowerPC processor architectures has been selected for use in the earth-based stations which send and receive data to the Galileo GPS satellite
The new online support services extend and enhance current capabilities by offering: 24-hour online resources; self-help through a natural language search knowledge database; the ability to submit, track and monitor requests; auto patch notification and downloadable patches; and online documentation.
The sophisticated web interface will make technical support more convenient and easier to use, underscoring LynuxWorks' commitment to customer satisfaction.
Using the natural language search capabilities, customers can easily sift through the knowledge database to find immediate answers to their queries.
"The information available in our online database and extended hours of support help us better serve our valued customers and partners anywhere in the world", said Bob Morris, vice president of sales and marketing for LynuxWorks.
"The expansion of our support programme enables our customers to meet tighter time-to-market schedules while providing greater support for LynuxWorks-based products already in the field".
• LynuxWorks: contact details and other news
• Email this article to a colleague
• Register for the free Electronicstalk email newsletter
• Electronicstalk Home Page
Related Business News
S2c Partners With Verific Design Automation...
...To Support Soc Design.
MontaVista Leads Industry in Mobile Linux Deployments and Revenue
MontaVista Software, Inc., the leading provider of Linux for intelligent devices and communications infrastructure, is also the leader in embedded Linux for mobile devices, according to a recent report from analyst firm Ventur
Performance Technologies Expands Exclusive Distribution Partnership with VSYSTEMS France
Le-bretonneux, France and MILTON KEYNES, U.K., May 16 /PRNewswire-FirstCall/ -- Performance Technologies , a leading developer of communication platforms and systems, and VSYSTEMS France, a provider of high-end embedded computer systems, are pleased to
VirtualLogix Announces Japan Expansion
VirtualLogix, Inc., the Real-Time Virtualization company, today announced it has opened an office in Tokyo, Japan to meet the growing demand for its real-time virtualization solutions for the embedded electronics market.
Ni Labwindows(tm)/cvi And Measurement Studio Now...
...Compatible With Windows Vista. National Instruments today announced the release of the newest versions of LabWindows/CVI, the proven ANSI C integrated development environment, and Measurement Studio, a comprehensive suite of libraries and user interface controls for
Search the Pro-Talk network of sites
