Product news
received on 17 July 2002
from Force Computers
Service programme includes warranty extension
Dy 4 Systems has fully integrated its vantagePlus suite of lifecycle support and professional consulting services into Force's overall services portfolio.
Dy 4 Systems has fully integrated its vantagePlus suite of lifecycle support and professional consulting services into Force's overall services portfolio, which will continue under the SolutionsPlus brand name.
This change takes effect immediately.
As a part of the integration process, Dy 4 is increasing the standard warranty on all of its products from one to two years, while keeping prices at the previous, one-year level.
This brings the Dy 4 warranty in line with that offered by Force.
By uniting Dy 4's extensive experience and commitment to customers in the defence and aerospace markets with Force's award-winning excellence in execution, the combined services offering will provide customers with more comprehensive support options for unique life cycle management and time-to-market needs.
The combination of service suites significantly improves Dy 4's ability to support its customers' unique life cycle management requirements.
Through increased life cycle stability, it is able to offer its customers notably reduced costs of programme ownership and dramatic increases in overall programme predictability.
The new fully integrated SolutionsPlus service portfolio provides a comprehensive program lifecycle management capability through the provision of long-term board-level supply and repair capabilities, extended warranties and configuration management to long-life military and avionics programs.
"Dy 4's vantagePlus portfolio is an ideal complement to and greatly enhances Force's SolutionsPlus programme", said Denny Betz, director of World Wide Professional Services for Force.
"By being able to offer customers a comprehensive range of services, especially in the area of managing product change, we can help them to avoid unnecessary risk in an increasingly volatile technical environment".
"The two-year warranty is a natural extension of Dy 4's commitment to continuous improvement and our position as a market leader", said Bob Brown, Dy 4's services manager.
"We believe the extended warranty, which is unique in our industry, clearly communicates to our customers the high level of quality and value of all Dy 4 products".
Dy 4 and Force also offer a variety of enhanced technical support packages as well as customer/application specific technical training to meet customer technical support requirements.
In addition, consulting on a wide spectrum of technical and integrated logistics support topics is available.
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