Product category: Capacitors
News Release from: Farnell InOne
Edited by the Electronicstalk Editorial Team on 19 August 2003
Value added services
aid 'switched-on' purchasers
Farnell InOne is experiencing a significant increase in demand for its value-added services
Farnell InOne is experiencing a significant increase in demandfor its value-added services. The special value-added services(VAS) team focuses on a number of key service areas with the aimof simplifying purchasing, achieving significant time and costbenefits, and securing customer peace of mind.
This article was originally published on Electronicstalk on 19 August 2003 at 8.00am (UK)
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Services include:bill of materials quotes, whereby the Farnell InOne VAS teamsources all products required by the client for one productionbuild; ProductFind, which locates 'hard to find'products in seconds; kitting, which produces a single part numberand price for a range of materials; and volume pricing, whichreduces costs on large orders.
Chris Orme, Business ContactCentre Manager, Farnell InOne explains: 'Our VAS team helpsour customers achieve significant cost and time benefits,allowing them to spend more time working on their core jobresponsibilities and less on the ordering process - secure in theknowledge that they have the support of a reliable and effectiveservice'.
Farnell InOne has always provided specialistservices to meet individual customer requirements but, withcompanies keeping an ever closer eye on their bottom line,switched-on purchasers are creating a marked rise in demand forits value-added services.
Further reading
Warehouse promises improved Eastern service
In a move to better serve its customers in the Far East and support its own global expansion, Premier Farnell has opened a warehouse in Shanghai, in one of China's Free Trade Zones
Hat-trick of distribution awards
Farnell InOne has been voted distributor of the year 2003 three times in as many months
Continues Orme: 'We have recentlyintroduced a bill of materials quote service.
Customers canprovide Farnell InOne with a product-specific list of materialsthat they require for a production build.
Taking a PCB board asan example - the VAS team will endeavour to find all the productsrequired to build it including non-stocked items, together withcompetitive pricing.
With quick response times, this is a veryattractive proposition to customers wanting tight control on costand time, such as contract electronics manufacturers (CEM) ororiginal equipment manufacturers (OEM)'.
Comments PaulTallentire, Regional Director, Western Europe, Premier Farnell:'At Farnell InOne, we are focused on servicing the trueneeds of our customers, listening to their problems and creatingsolutions.
Value-added services are clearly a vital element ofthat vision and the growth that our VAS team has seen in recentyears is not only reflective of market trends, but also successin supporting our customers' businesses.
Our ability tosupport vendor reduction initiatives in particular is as a resultof belonging to the InOne family of businesses, which providesour customers with access to over 3000 suppliers, and millions ofelectronic and MRO products worldwide'.
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