Product category: Electronics Manufacturing Machinery and Materials
News Release from: DEK
Edited by the Electronicstalk Editorial Team on 7 March 2005
Online support maximises productivity
UK-based Hansatech is the first customer to sign up for DEK Interactiv online support services
DEK has revealed its first customer for DEK Interactiv online support services, which use the full power of Internet-based communications to enable predictive maintenance, allow software upgrades to be downloaded instantly, and permit rich online technical support and customer training. Hansatech, the UK-based prototype to full production manufacturing services specialist, will initially use the service to keep its new Interactiv-enabled Europa machine configured for the latest capabilities, enhance staff training for new processes, and automatically apply the latest machine upgrades.
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Steve Deighton, Machine Support manager at Hansatech's plant in Poole, Dorset, where the first Interactiv services are being used, said: 'We have already used Interactiv to communicate directly with the DEK service control centre from the factory floor'.
'Key staff will soon receive interactive training, over the Internet, without having to leave the site'.
Hansatech, which also operates facilities in King's Lynn and Cambridge, builds high-value assemblies for prototype, first article build and full production purposes.
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Already a DEK customer, the company installed the DEK Europa printer in late 2004 to enhance assembly capability for advanced processes and components including 0201s and CSPs.
The Europa is an Interactiv-ready machine, and this played a significant role in the decision making process, according to DEK UK Sales Manager Darren Brown.
'The support services we can now deliver via DEK Interactiv will maximise the power of Europa, which is one of our most accurate and advanced machines for SMT preplacement'.
'Hansatech will also gain additional value in the future, as the range of Interactiv services continues to expand with the capabilities of the Internet', he said.
'DEK Interactiv unlocks a new universe of support initiatives to solve the machine and process issues faced by assemblers every day', said Jon Howell, Global Manager, Customer Support Group at DEK.
'With increasing customer familiarity, and as more services come on line in the future, our customers will recoup their investment many times over'.
'The online diagnostics and software upgrade capabilities of Interactiv are particularly powerful, when combined with the machine's fieldbus control infrastructure'.
'We expect to exercise these very soon with Hansatech, to help them gain even greater benefit from Interactiv', he added.
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