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Product category: Recruitment, Reports and Resources
News Release from: American Society for Quality
Edited by the Electronicstalk Editorial Team on 17 August 2006
PC makers address quality issues
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The personal computer category experienced significant gains in perceived quality during the last three months, primarily due to improved service levels.
The personal computer category experienced significant gains in perceived quality, primarily due to improved service levels according to the Quarterly Quality Report, released today by the American Society for Quality (ASQ) "The increases in this quarter's American customer satisfaction index (ACSI) results indicate a stronger focus on improving customer service in the personal computer sectors", said Jack West, spokesperson for the ASQ and the author of the Quarterly Quality Report